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* Technical |
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* General |
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iRex, Technical Frequently Asked Questions (FAQs): |
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What steps need to be performed before installing Bits Protection iRex? |
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Please run Windows Scandisk, Disk Defragmenter and an anti-virus software.
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Why do I have to run Scandisk before installing Bits Protection iRex? |
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Before installation of iRex, the HDD must be checked for errors. This is to ensure that all the original information, which Bits Protection iRex will use for restoration, are in good condition.
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Why do I have to de-fragment the Hard disk before installing Bits Protection iRex?
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This is because Bits Protection iRex occupies the last sectors of your Hard drive. If there are any files occupying these sectors, they will be moved by de-fragmenting; otherwise it will be overwritten during installation. |
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What should I do when install interface does not appear after inserting Bits Protection iRex in the PCI slot?
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A.
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You should try the following steps: |
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Please check BOOT ORDER in BIOS and set NETWORK or LAN as preference.
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Or Insert the Bits Protection iRex to another PCI slot.
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Or If there is FAST boot or Quick boot in CMOS, please Disable.
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Or If you are using a LAN Card, exchange its slot with the iRex.
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Or Please confirm SHADOW RAM such as D000, is Disabled.
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Or Remove iRex and insert it into another PC to check if it is damaged or not.
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When installing a Licensed Bits Protection iRex, why do I get a message "no partition found"?
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It may result from an incorrect or unusual partition list. Please back up the data in your PC and make a new partition. It is suggested that this be done by using a command of the OS. This error can also be caused by an incorrect configuration of the CMOS or BIOS. Please check the BIOS settings by scanning HD manually or let the system scan automatically. You should also check if the whole HD is in partitions and confirm if all partitions are formatted.
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I get the error message that "PCI Card is removed", after installation. Please check the BOOT ORDER in BIOS and set NETWORK or LAN as preference. If there are FAST boot or Quickly boot in CMOS, please set as Disable. If still not workable, please check if the card surface in contact with PCI slot is dirty. If yes, please remove and clear it with alcohol. Then insert it in your PC again.
I installed Bits Protection iRex successfully on my computer with 80GB HD. When installed on another Hard disk with 160GB capacity, the installing window won't appear whichever key I press. The problem may result from computer being unable to support a 160 GB hard disk. That is to say the disk can not be scanned in CMOS, therefore Bits Protection iRex cannot be installed. The way to solve is updating BIOS or changes the hard disk to a smaller one. It also can be caused by discrepancy of configuration between CMOS and hard disk. In that case, please rescan hard disk in CMOS or set hard disk as AUTO and let the system scan automatically
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iRex, General Frequently Asked Questions (FAQs): |
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What is Bits Protection iRex? |
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The iRex is an intelligent security protection circuit card based on BIOS and OS layer which protects PC system-configuration and data on hard disk in a simple and fast way. The iRex will safeguard your computer from hacking, viruses, tampering, or even formatting.
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How does it work? |
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A. Recovery is accomplished through simple rebooting of the computer. Users cannot crash the operating system or harm any programs or settings. The iRex Unit ignores any actions that have taken place and reconfigures hard drive to working status automatically within a few seconds. The iRex works on the hardware level and kicks in before Windows boots up, so Windows Viruses cannot circumvent the protection.
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Why is iRex important for our business? |
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1. To ensure protection against accidental or intentional damage to system configuration files, virus attacks, tampering and many other types of accidents, including formatting. 2. To assure guaranteed protection against latest virus attacks whose virus signatures are not yet available? 3. To provide minimal downtime in case of accidental or intentional damage to client PCs. Product Benefits Protects operating system Data Protection Protects hard disk from abnormal shut down of the computer Maintain reliability of the computer Virus Protection No more service call hence saves time and money.
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Q.
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What should I do when install interface does not appear after inserting Bits Protection iRex in the PCI slot?
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A.
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Please check BOOTING ORDER in BIOS and set NETWORK or LAN as preference. Or Insert the Bits Protection iRex to another PCI slot. Or If there is FAST boot or Quick boot in CMOS, please set as Disable. Or If you are using a LAN Card, try to alternate its slot with the iRex. Or Please confirm SHADOW RAM such as D000, D8000 is Disabled. Or Remove iRex card and insert it into another PC to check if it is damaged or not.
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How can iRex assist System Administrators? |
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In a Local area network environment, PCs with iRex can be managed remotely via software called Net-Manager. This bonus software is included with the package to ensure minimal downtime and simplified operations for system administrators. Net Manager server has the following major utilities: Monitoring client PCs status. Scheduling iRex Save, Recover, Shut Down, and Restart tasks on client PCs Sending message between server and clients. Transferring files and/or folders from server to client PCs Configuring client PCs computer name, IP address etc. Viewing client PCs screen.
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How much hard-disk space does the iRex require? |
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iRex does not utilise any hard disk space that canbe used by the OS; it operates transparently without influencing the system by protecting the hard disk by sector units and parity bits.
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Can the date be recovered even if the hard-disk has been formatted? |
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iRex can recover the data even from a formatted hard-disk. |
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How much time is required to recover lost or damaged data? |
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Protection and recovery time is extremely fast. Through a simple reboot of the PC, all data can be recovered. Only a few seconds are added to the boot time. There is no need to spend hours to re-install operating system.
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I have multiple Operating systems and partitions on my hard disk. How will they be protected?
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iRex can protect multiple Windows series Operating systems and DMA 133/100/66/FAT16/FAT32/NTFS. It supports up-to 24 partitions.
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What happens to my data if the Operating system itself has crashed? |
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iRex works perfectly well without the support of Operating system and recovers data even if the operating system has crashed so you do not need to worry about the crash of the operating system.
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I already have anti-virus software installed on my PC. Why do I need to install the iRex?
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The fundamental problem with anti-virus software is that the signatures can only come after the virus has been detected and analyzed by the vendor. By that time, the damage has already taken place and your precious data can be lost or compromised. In fact many Anti-virus vendors will not produce a signature unless the virus is known to be widely present in the wild and caused significant damage. Hence, the iRex is the only way to stay one step ahead of the virus writers.
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What warranty is offered? |
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We offer a one year international standard warranty with optional installation support, backup support and replacement warranty.
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What happens to my data if the Operating system itself has crashed? |
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iRex works perfectly well without the support of Operating system and recovers data even if the operating system has crashed so you do not need to worry about the crash of the operating system.
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